How to ask
- Email coach@the-bootroom.com with the subject "Delete my Bootroom account".
- Send it from the email address you sign in to the app with, so we know the request is really from you. If you can't, tell us which address you use and we'll check it's you before deleting anything.
- In the app, you can also get here from your profile: tap Delete my account at the bottom.
We'll confirm by email once it's done, within 30 days and usually much sooner.
What we delete
- Your account and sign-in details, your name, email, mobile number and photo.
- Your emergency contact details and your links to any children.
- Your coaching courses and certificates, if you're a coach.
- Your messages on team walls and chats, and your availability replies.
- The phones registered to get your push notifications.
What stays, and for how long
- Your team and its players. A team belongs to the club and its other coaches and parents, so deleting your account doesn't delete the team or the children's information in it. If you're the only coach and want the team and its players deleted too, say so in your email and we'll erase them.
- Your child's information stays with their team, because their coaches need it to run the team safely. Ask us, or their coach, if you'd like it removed as well.
- Backups. Deleted information can stay in our encrypted backups for a short time before it's overwritten.
To ask for some of your information to be deleted without closing your account, email us in the same way and say what you'd like removed. Our privacy policy has more on what we hold and why.